Refund & Dispute Policy

This policy describes how Strategic Pathways LLC delivers its education and consulting services and handles cancellations, refunds, and payment disputes. It applies to all purchases and is available before you pay.

Fulfillment

Services begin after your purchase and any required onboarding is complete. Because our work is professional consulting and education time, fulfillment is delivered as the work is performed (assessments, deliverables, coaching sessions, and course access) rather than as a shipped physical product.

All sales are final

Our services are delivered immediately — live consulting calls and digital products (courses and downloadable materials). Because of this, all sales are final and we do not offer refunds. Your community membership is the exception: you can cancel it at any time to stop future billing (see below). These terms are presented before you pay.

Community membership (Skool)

Our online community is hosted on Skool, and any community membership fee is billed and processed by Skool — not through this website. You can manage or cancel your community membership at any time from within your Skool account to stop future billing; community cancellations are handled under Skool's terms, not this policy.

Payment disputes

If you believe you were charged in error, please contact us first — before opening a dispute with your card issuer — so we can resolve it directly and quickly. Reach a real person at contact@thestrategicpathways.com. Every charge is itemized on your receipt with the scope of what it covers and a support contact.

How to reach us

Email contact@thestrategicpathways.com and a member of our team will help.